Improve Overall Customer Experience With Field Service Management
Business owners in the contractor service industry are faced with a unique challenge when it comes to providing an exceptional customer experience. They must focus not only on the customer service representative in the office but also on the field technician. Both office staff and field techs must be coordinated and on the same page...
October 6, 2020
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It May Not Seem Like It, But the Time is Now to Implement Software that Helps Your Business
Does your company have a good strategy for times of economic downturn? Companies can either take the offensive or defensive approach when looking to mitigate potential losses. It’s the companies that choose to take the offensive posture and seize opportunity that grow through times of recession. These businesses want to expand rather than contract their...
August 28, 2020
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MarginPoint Provides Security You Can Count On
Cybersecurity is something you shouldn’t take lightly, and your cloud-based software provider shouldn’t either. Cybercrime is a real threat, and statistics show it is only going to increase. We, at MarginPoint, recognize this threat and have taken rigorous steps to ensure our cloud-based software solution is a secure choice for all your field service management...
July 16, 2020
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Field Service Management Software: More to the Return-On-Investment (ROI) than Just Money
Technology has allowed us to overcome many obstacles in today’s world – especially field service management software for the service industry. Companies with the right technology can manage customers, inventory, payments, and many more aspects of their business in less time. Time is money, and the more time your technicians have the more jobs they...
June 24, 2020
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Cleek Plumbing Customer Success Story
Cleek Plumbing, Heating & Air Conditioning Inc. was established in 1975 in Grundy County, IL. They have since moved to Morris, IL and become a full-service oriented business. The company is family-owned and specializes in many residential equipment and home needs making them a "One Stop Shop". They service all brands of makes of HVAC...
June 18, 2020
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The Mobile App Advantage: Happier Technicians & Customers
Manual paperwork is quickly becoming a thing of the past. According to field service predictions, mobile apps will be used by almost 75% of organizations in 2020*. The recent pandemic has forced even more workers to work remotely, which presents the need for a mobile solution even higher. No longer is it a luxury, but...
June 2, 2020
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In the News: A MarginPoint Profile with Plumbing & Mechanical
Plumbing & Mechanical regularly profiles new products in the industry. As you know, P&M is the number one publication exclusively serving plumbing, piping, heating and mechanical contractors who are active in new construction, modernization and repair/replacement services. Nicole Krawcke, Chief Editor of Plumbing & Mechanical, recently interviewed Vince Sheeran, CEO of MarginPoint, about the company’s...
May 6, 2020
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How Auto Replenishment Can Help During COVID-19 Outbreak
We are all learning how to shift and adapt as we navigate the “new” normal during this global pandemic. Part of this new normal is keeping social distance between you and others. While many aspects of a field service job will require you to be in front of people, your material replenishment doesn’t have to....
April 27, 2020
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Service Contractors Complete More Jobs, More Accurately, and in Less Time with Data
As a service company grows, it can be challenging to manage the day-to-day operations in a way that ensures both customer satisfaction and company profitability. The reason? Widening your coverage area and servicing more customers requires additional staff, both in the field and in your office. The busier you get, the more difficult it is...
April 20, 2020
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Tips for Field Service Contractors During the COVID-19 Pandemic
Tips for Field Service Contractors During the COVID-19 Pandemic With multiple home visits each day, field service contractors need to work with extreme care. Knowing the steps to take in order to protect themselves and the homeowner is paramount. The tips below are some guidelines to help you.   Check the temperature for all your...
April 13, 2020
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